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Using the Account Management Control (site admin only)

What can an admin do with the Account Managament Control?
The Account Management Control screen allows you to perform administrative functions related to site:
  • Editing your personal and billing account information.
  • Contacting Client Support with technical and billing questions.
  • Upgrading, modifying, and cancelling your service.
  • Setting up user accounts and access privileges.
  • Maintaining mailing lists.
  • Controlling the settings for the site and its FTP service.
  • Setting up users' email settings.
  • Generating reports about the site's disk and web usage.
  • Backing up and restoring files residing on the site.
How do I use the Site Usage feature?
The Site Usage feature allows you to monitor the amount of bandwidth consumed by web, email, and FTP traffic generated by your site as well as disk usage.
The reports are generated each night at 1:00 a.m., and the statistics are updated once daily for all services; the results are presented in tables.

    To use the Site Usage function:

  • On the Site Management screen, click 'Site Usage' on the left. The Web Usage table appears.
  • 'Web' displays the Web Usage table for the site.
  • 'FTP' displays the FTP Usage table for the site.
  • 'Email' displays the Email Usage table for the site.
'Disk' displays information concerning the disk usage for the site as a whole as well as the disk usage for each site user. The Web, FTP, and Email options also display a table for Other Usage Statistic. Click on any of the links in the Other Usage Statistics table for more detailed information
How do I set up my email accounts on the web server?
To set up or modify the email options for a site user (to enter a forwarding email address, email aliases, and an automatic vacation reply), click the blue envelope icon.
  1. On the Site Management screen, click 'User Management' on the left. The User List table appears.
  2. Click the blue envelope icon for the site user. The Email Settings table appears.
  3. To add a forwarding email address: enter the email address in the Forward Email To field.
  4. To add an email alias: enter the additional names that the user will receive email as in the Email Aliases window. For example, for user john1, enter 'john.smith,' 'johnny,' and 'corvette.' To add several aliases, enter each alias on a separate line.
  5. To enable an automatic vacation reply: click the check box in the Vacation Message field and enter your message in the window.
  6. Click 'Save Changes.'

Note: Do not add the domain name to the additional names. If you do add the domain name in the Email Aliases field (for example, johnny@abc.com), the server software gets confused.

How do I create an email alias?
To create an Email Alias, click on the Site Management screen, click 'User Management' on the left. The User List table appears.
  1. Click the blue envelope icon for the site user. The Email Settings table appears.
  2. Enter the additional names that the user will receive email as in the Email Aliases window.
  3. Click 'Save Changes.'
How do I set up email forwarding?
You can forward your web site email to another email account. click on the Site Management screen, click 'User Management' on the left. The User List table appears.
  1. Click the blue envelope icon for the site user. The Email Settings table appears.
  2. Enter the destination email address in the 'Forward Email To' field.
  3. Click 'Save Changes.'
What is a catch-all email address?
A catch-all email account receives emails addressed to former users or non-existent users on your site. For example, if an email is addressed to mary@xyz.com but the username "mary" does not exist on that domain, the email can be routed to the catch-all account.
How do I set up a catch-all email address?
Creating a catch-all email account simply involves creating a certain alias for a designated user on the site; this user does not have to be the site administrator. To proceedure is identical to creating a regular email alias, except the email alias will be @www.mydomain.com.

 

On the Site Management screen, click 'User Management' on the left. The User List table appears.
  1. Click the blue envelope icon for the site user who will receive the email for the catch-all account.
  2. The Email Settings table appears.
  3. Enter '@www.mydomain.com' in the Email Aliases window. If there is already an alias in the window, add this new alias on a separate line.
  4. Click 'Save Changes.'
What is a vacation reply?
You can create a vacation-reply message that is automatically sent to each person who sends an email to your address. This feature is useful when you know that you will not be reading or responding to incoming email messages for a period of time. May also be used as an auto-reply message, however a vacation-reply email is sent only once a week to each sender.
How do I set up a vacation reply?
On the Site Management screen, click 'User Management' on the left. The User List table appears.
  1. Click the blue envelope icon for the site user. The Email Settings table appears.
  2. Click the 'Vacation Reply' checkbox to enable the function.
  3. In the scrolling field, type the text of the message you want to send to users.
  4. Click 'Save Changes.'
How do I backup my files?
Click on 'Backup' on the 'Site Management' screen. The File Backup table appears.
You will be given two fields to choose from:
  • Data to Backup: All email, web, and user files on this site or Files and email of user of a selected user
  • Backup files modified in the last: backup only files modified between 1 day up to 31, or all files
You will be given two option buttons to choose from:
  • Scheduled Backup: shedule a re-ocurring backup via FTP on a daily, weekly, or monthly basis. With a scheduled backup, you will need to have FTP access to another computer or server. After choosing your options and creating an FTP schedule, click 'Save' button to return to the File Backup table. The automatic backup process is completed.
  • Start Backup: this will start backup process immediately. First, choose your options and click 'Start Backup' button to continue.
  • It will create a file with the extension '.raq'.
  • Save the file on you computer.
How do I restore my files?
Click on 'Backup' on the 'Site Management' screen. The File Restore table appears.
The Selective Restore checkbox will already be selected. You may choose to unselect it, if you wish to completely restore a back up file.
  1. Click the 'Browse' button.
  2. Browser you computer for the location of the backup file you wish to restore.
  3. Once you have selected to backup file on your computer, click 'Open.'
  4. Click 'Restore A Backup File' button to begin the upload process. This can take a long time depending on the size of the bac kup and the speed on your Internet connection.
  5. After the backup file has been completely uploaded, you will see the File Restore table.
  6. The table contains the name of the person who performed the backup, the date the backup was created, and the list of files avail able in this backup.
  7. If you chose the Selective Restore option, you may select each individual file you would like to be replaced on the server.
  8. If you are performing a full backup, all the files will be already selected.
  9. Click Restore Selected Files button to complete the restore process. If you do not click this button, the files will not be updated with the backup copy.